CEX.IO Review

Jared 5:18 pm

CEX.IO Review

9.5
OUT OF TEN
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Headquarters

London, UK

Description

Bitcoin exchange you can trust.

Website

https://cex.io

24-hour trade volume

$24 M

Availability

99% of Countries (see full list here)

Looking for the best bitcoin exchange in 2018? Check out our Best Bitcoin Exchange Guide to compare all of the top cryptocurrency exchanges side-by-side.

User Experience

Design

CEX.IO pairs a modern user-friendly design with amazing functionality. Unlike many of the exchanges I’ve reviewed, there wasn’t really a learning curve with CEX.IO. It felt familiar to other beautiful apps I’ve used like Uber and Paypal. CEX.IO also does a great job of providing stepping stones for navigation. I never felt lost in the platform like I did when I first used Kraken.

Beginner-Friendly

Yes – You don’t even have to complete verification to start buying bitcoin. I think one of the biggest hurdles for Bitcoin Noobs is feeling comfortable adding IDs, photos, social security numbers, etc. before actually being able to buy and sell cryptocurrency. CEX.IO completely eliminates this barrier to entry.

Documentation

Yes – They have a fairly active support community with answers to many common questions. The primary guides [found in their footer] to user’s most common questions are very detailed but outside of their FAQs it can be tough to find very detailed answers.

Customer Support

After I fat-fingered the verification amount CEX.IO had charged to my bank account I had to submit a support request. I received a response within 24 hours, however, it was somewhat generic and didn’t actually resolve my issue.

Security

Verification Tiers

CEX.IO uses straightforward verification tiers including the ability to buy and sell Bitcoin with just a basic username and password.

cex.io-verification-tiers

2-Factor Authentication

Yes

Insurance

Yes – From the homepage, it’s a little unclear whether or not CEX.IO offers any insurance on deposits. They do have a refund policy, but it mostly applies to getting money back that’s been converted into crypto.

Storage

Yes – CEX.IO uses offline cold storage for the majority of their deposits. They also have a great reputation against hacks and theft which is fairly rare across Bitcoin exchanges.

Encryption

Yes – PCI-compliant encryption

Payment & Fees

Fee Structure

The fees vary based on account tier and how you use CEX.IO (trading, buying/selling, etc.). The limits & commissions page does a nice job of outlining fees at different account levels. Here’s the summary:

Deposit & Withdrawal Fees
cex.io-deposit-withdrawal-fees

Maker-Taker Fees
cex.io-transaction-fees

Margin Trading Fees

cex.io-margin-trading-fees

Accepted Payment Methods

Paypal, Bank Account, Credit/Debit

Supported Cryptocurrencies / Trading Pairs

BTC/USD, BCH/USD, ETC/USD

Technology

Reliability

CEX.IO boasts a 99.999% service availability on their website. I haven’t experienced any issues with uptime or their technology at this point.

Mobile App

Yes — Android + iOS – Fully-functioning app allows users to buy/sell and trade on the go.

CEX.IO FAQs

How to withdraw from CEX.IO to a digital wallet or another exchange

CEX.IO makes it very simple to withdraw funds to a number of sources including credit/debit cards, banks accounts, crypto capital, or digital wallets.

Here’s how you withdraw funds to a bitcoin wallet:

1. Once you’ve logged in to your dashboard select the “withdraw” button in the top right corner.

how to withdraw bitcoin cex.io step 12. Next, you’ll need to select BTC and enter the amount you’d like to withdraw.

how to withdraw bitcoin cex.io step 2

3. Finally, enter the bitcoin wallet address where you’d like to send the funds.

Always pay attention to the fees charged by your exchange for deposits and withdrawals so you don’t get surprised.

CEX.IO Review 2018
Cex.io is what crypto exchanges should be
The most mature crypto exchange on the market. The user experience is fantastic. From design to functionality, Cex.io works as good as it looks. Currently, they only support a few currencies but they're actively polling their users to add new trading pairs.
User Experience9.5
Security9.5
Payment & Fees9.4
Reliability9.3
Beginner Friendly9.6
Reader Rating19 Votes8.1
Pros
Beautiful & Intuitive UI
Buy Bitcoin with Credit/Debit Card
Responsive Customer Support
Cons
Few Currencies
Low Trade Volume
9.5
OUT OF TEN
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